Last updated: May 4, 2026
We want you to feel confident about your investment. All paid Aura plans come with a 7-day satisfaction guarantee. If you are not satisfied with your Aura+ or Accelerator subscription for any reason, you may request a full refund within 7 days of your initial purchase.
To request a refund, email us at support@useaura.net or use our contact form within 7 days of your purchase. Please include the email address associated with your account. Refunds are typically processed within 5-10 business days and returned to your original payment method.
You can cancel your subscription at any time from your dashboard. When you cancel, you'll continue to have access to your paid features until the end of your current billing period. After that, your account will revert to the free tier. No additional charges will be made after cancellation.
Annual subscriptions are eligible for a full refund within 7 days of the initial purchase. After the 7-day window, annual plans are non-refundable but may be cancelled to prevent future renewal. You'll retain access through the remainder of your annual term.
If your subscription was obtained through a promotional code or HBCU discount, refund eligibility follows the same 7-day policy. Refund amounts reflect the actual amount charged after any discounts were applied.
We reserve the right to deny refund requests in cases of abuse, including but not limited to repeated subscription-and-refund cycles. We will always reach out to discuss the situation before denying any request.
Questions about refunds? Reach out at support@useaura.net or visit our contact page. We're here to help.